Dedicated to Our Client’s Success
To ensure long term success, each client receives a Client Success Director (CSD) who will be your main point of contact throughout the life of your relationship with EP.
Our commitment to you goes beyond the sale. Our Client Success team is ready to engage to help you make the most of your investment. You will meet your CSD during the implementation phase, they will help drive collaboration and thought leadership, bringing insight and best practices to meet the needs of your organization. They will conduct periodic client reviews to ensure your team is on track and you are getting the most from your subscription with EP.
Your client success team will make sure we address changes within your organization, like changes in headcount, regulatory changes or additional campuses. Review latest product releases and updates and recommend enhancements to your solution. They are available to your team if at any time you need assistance.
Partnering with EP means that you’ll have access to expert resources committed to the success of your institution!